Golden Key Financial Services ABN 67 630 756 419, Australian Credit Licence No.

529054, Accredited Member of the FBAA, M-339449 (GKFS”, “GoldenKeyFS”, “We”, or “Us”) understand that the details you provide Us are private and personal.

It’s important that you feel secure whenever you deal with Us. It’s also important

that you understand how We protect your privacy, as well as how, when and where

We may Use your details.

The following is Our commitment to you, on what Our policies towards your privacy

are. You can be confident in the fact that We abide by the National Privacy Principles

for the protection of personal information, as set out in the Privacy Act 1988 (Cth).

What do We mean by ‘personal

information’?


Personal information means any details or opinion about you, from which your

identity is apparent or your identity can be uncovered.


Why do We collect your personal information?


The main reasons why We would collect personal information about you are:

  • To assess your financial and credit position when you apply for a product or service from Us or from another financial institution with Us acting on your behalf.
  • To ensure your security when visiting our website and to learn which areas of the site are of most interest to you (see the section ‘cookies’ below).

In both of these cases, We may use the information We gather to provide targeted, and value-added products and services to you, through direct marketing. These direct marketing offers and promotions are designed to make your life easier, not harder. So if you do not want to receive them, just let Us know when We contact you.


How do We collect your personal information?


Information collected by GKFS is collected via correspondence from you or your company. This may be via telephone, Email, mail, fax or directly through Our website.

We will always aim to collect your personal information directly from you. If for some good reason, We are unable to do so, We may involve another organisation. For example, We may need to request a credit report from a credit reporting agency when you apply for a credit facility. Before doing so or prior to collecting the information We need, We will inform you of the type of organisations We intend to disclose your personal information to.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.


Why will We disclose information to another organisation?


We want to provide Our customers with the very best products and services. At times, We may partner with another organisation to support the products and services We offer. In these situations, or to perform credit checks, We will need to share the personal information you have given Us.

As you will appreciate, in certain circumstances We may be compelled by law to disclose your personal information to various authorities. For instance, We may be required under the Financial Transaction Reports Act 1988 (Cth) to disclose details of financial transactions and We may also be compelled under tax laws to provide such information. This is to your benefit, and helps Us to provide the products and services you would expect from GKFS.


Whom will We disclose information to?


Before We disclose any of your personal information to any other organisation, We will take reasonable steps to ensure that:


  • the organisation has the same commitment as Us to the protection of your personal information; and
  • you have consented to Us doing so.

By consent, We mean approval in writing, orally, or implied from your dealings with Us.


How do We keep your personal information accurate and up to date?


It is important for Us, and for you, that the information We hold is accurate and up to date. In this, We rely on you to help Us. We ask that you contact Us whenever there are any changes to your personal details, so that We can update our records.

Access to your personal information


The personal information We hold about you is yours to access and correct, and as such We can provide you with general information, such as, your name, address and contact details quite easily. There is no fee for making the initial request. More detailed information may not be as easy for Us to access, and if necessary, in some cases there may be an access charge to cover the time We spend locating, compiling and explaining the information you ask for. If there is an access charge, We'll give you an estimate up front and confirm that you'd like Us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You'll need to make the payment before We start.

The process of providing you with access to or correcting your personal information may take up to 30 calendar days from the date of your request. If We refuse to give you access to or correct your information, We must give you written notice setting out the reasons for the refusal and the mechanisms available for you to complain about the refusal.


If you need to access or correct your detailed information, just write to Us at the following address:


Golden Key Financial Services

1.9/7 Clunies Ross Court, Eight Mile Plains, QLD, Australia 4113


or email admin@goldenkeyfs.com.au

Please email Us with your privacy request.


How long do We keep information about you?


By law, We are required to hold certain information about you, even after you are no longer a customer. However, after such time you can be assured We will destroy your personal information thoroughly and safely. We may also hold certain information about you if it is needed for a purpose which you are aware of or reasonably expect Us to hold the information. When that information is no longer needed, it will be destroyed or permanently de-identified.


How safe and secure is the information We hold about you?


We take great care with the information We hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that We keep your information in an accurate, complete and up to date manner. When that information is no longer needed, it will be permanently destroyed or de-identified.

Online advertising We use


We may use various remarketing/retargeting and behavioural targeting services and tools to promote our business and Website homeloanexperts.com.au across the Internet. Remarketing tools in general, will display relevant ads tailored to you based on what parts of our Website you have viewed by placing a cookie on your device. This cookie does NOT in anyway identify or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” These Remarketing tools allow Us to tailor our marketing to better suit your needs and only display ads that are relevant to you.


If you have a complaint regarding privacy

We value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that We will handle it in a friendly and professional way. When We receive a complaint, We look on it as valuable feedback that may help Us to improve the services We offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, Use or disclosure of your personal information, just write to Us at the following address:


Golden Key Financial Services

1.9/7 Clunies Ross Court, Eight Mile Plains, QLD, Australia, 4113


or email admin@goldenkeyfs.com.au


We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Office of the Australian Information Commissioner, who can be contacted at:


Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

Tel: 1300 363 992

Email: enquiries@oaic.gov.au

www.oaic.gov.au


Direct marketing offers and information


The details you give Us may be Used to inform you about any special offers We think will be of interest to you, and to update you on new products and services or changes to our website. We may also send you details of offers or services provided by our business partners and related entities. You may at any time choose not to receive these communications. Doing so will not cost you anything, and We will aim to ensure you stop receiving any unwanted communications as soon as possible.


Disclosure to other countries

Your personal information will only be disclosed for the purpose for which it was disclosed to Us or related purposes which would reasonably be expected without your permission. For example, We may use and disclose personal information to process applications, audit applications, communicate with you and deal with any complaints or enquiries.


We take steps to protect your personal information against misuse or loss.


What data is being collected when you make an enquiry?


When you complete our online enquiry form, you will be asked to provide your first name, last name, email address and contact phone number in order to complete your enquiry.


The information will be Used to stay in contact with you as your situation is assessed by our mortgage brokers and you choose to submit a home loan application and eventually reach settlement.


Beyond settlement, your personal information will be used by our Customer Care team to stay in contact with you to ensure that your mortgage is still working for, to answer any questions you have, to help make changes to your home loan, to provide you tips and resources, to complete a home loan check up on the anniversary of your mortgage approval, and to help you refinance your home loan, should you choose to do so.


If you choose not to proceed with Us, your personal information may be used for marketing, remarketing and retargeting purposes via online advertising and email marketing.

You will have the option to consent to the use of your personal information for marketing purposes before submitting your enquiry with Us.


What is the legal basis for processing the data?


By law, We are required to hold certain information about you, even after you are no longer a customer.


Specifically, the National Consumer Credit Protection Act 2009 (NCCP ACT) requires mortgage brokers to retain records of the recommendations We have made.


Will the data be shared with any third parties?


We want to provide our customers with the very best products and services. At times, We may partner with another organisation to support the products and services We offer. In these situations, or to perform credit checks, We will need to share the personal information you have given Us.


If you do make enquiry with Us, any personal data collected on this form will be transmitted to our Nepal office for processing and will also be stored in the cloud.


Stringent procedures ensure that your personal data is protected at all times.


The information is required to allow Us to assist you in preparing the loan application and locating an appropriate lender. If the information is not provided, We may not be able to find an appropriate loan for you.

We may Use your information to provide you with offers or information of other goods or services that We or a third-party may be able to provide you with, unless you tell Us not to Use your personal information for this purpose in writing.

The types of organisations We may disclose your information to include:


  • Lenders, mortgage insurers, valuers, our aggregator, deposit bond providers, insurance providers and other mortgage intermediaries;
  • Credit reporting agencies (such as Equifax);
  • Government organisations as required by law;
  • Other organisations which assist Us (such as printers, mailing houses, lawyers, debt collectors and accountants);
  • Your appointed advisors (such as your solicitor, conveyancer, accountant or real estate agent)


Unless you tell Us otherwise, We may disclose your information to any person who is acting on your behalf, with your legal authority, or who is purporting to act with your legal authority. In addition, We may disclose your personal information to any other organisation that may wish to, or has acquired, an interest in your loan or in our business.


We may also contact various organisations that have information about you and your associated companies so as to obtain the information We need to provide our services. The types of organisations We may collect your information from include:


  • Employers (such as employment confirmation or an employment letter);
  • Accountants (such as confirmation of your financials or an accountants letter);
  • Solicitors or conveyancers;
  • Credit reporting agencies (such as Equifax);
  • Any other organisation that has information about you which We require to provide our services.

As you will appreciate, in certain circumstances We may be compelled by law to disclose your personal information to various authorities. For instance, We may be required under the Financial Transaction Reports Act to disclose details of financial transactions and We may also be compelled under tax laws to provide such information. This is to your benefit, and helps Us to provide the products and services you would expect from Home Loan Experts.

How long will the data be stored for?

The personal data specified above will be kept until such time that you request that your personal data be deleted.

Cookies and pixels will continue to track you until such time that you choose to opt out, which you can choose to do here: http://www.networkadvertising.org/choices/

Your data will be stored for seven years after the date that your home loan has been repaid. If you visit our website but do not seek a loan then your data will be kept for up to a maximum of 180 days.

For regulatory reasons, mortgage brokers are required to retain customer information for 7 years after your home loan settles.

This is requirement under the National Consumer Credit Protection Act 2009 (NCCP Act) and includes:


  • original, signed Finance Broking Contract (i.e. keep the original and give a copy to the client)
  • details of your financial and personal circumstances
  • details of the basis for the selection of loan products offered, and
  • all emails and correspondence between you, your mortgage broker and the lender to whom applications have been made.

How can the data subject raise a complaint?


We value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that We will handle it in a friendly and professional way. When We receive a complaint, We look on it as valuable feedback that may help Us to improve the services We offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, Use or disclosure of your personal information, just write to Us at the following address:

Golden Key Financial Services

1.9/7 Clunies Ross Court, Eight Mile Plains, QLD, Australia 4113

or email admin@goldenkeyfs.com.au

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Federal Privacy Commissioner, who can be contacted at:


Ownership


This website is the property of Golden Key Financial Service 67 630 756 419. We are a 100% Australian owned private company.


More information


You can request further information about the way We manage the personal information that We hold by writing to:


Golden Key Financial Services

1.9/7 Clunies Ross Court, Eight Mile Plains, QLD, Australia 4113


or email admin@goldenkeyfs.com.au